Returns and Refunds
We hope you never need to return anything or ask for a refund, but, if you do our items have a 30 day money back guarantee. If you change your mind, just return it unused, in its original condition with your receipt to our shop within 30 days, we'll either exchange it or give you a full refund. We are sorry if your item is damaged or faulty, please return it to us or call us on 0116 2511483 we will be happy to help.
Naturally, none of this affects your consumer rights
Terms & conditions
Our 30 day money back guarantee does not affect your statutory rights, in particular any right you have to return the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. Please note this doesn't apply to:
Items collected from our shop
Goods made to our customers specification or are clearly personalised.